Angie Reed is a VoIP (Voice over Internet Protocol) expert and Switchvox UC Product Marketing Manager at Digium, the creator and sponsor of Asterisk, the world's most widely used open source communications software. Follow her @switchvox and read her blog.
Technology has simplified communications for most businesses, however the increased use of conference calls, video conferencing, and instant messaging has created a new list of off-putting behaviors that could land your business in an awkward situation.
2. Keep it short. IM works best for quick questions and updates. If the message is complicated, and takes more than a few sentences, pick up the phone or get out of your chair and walk down the hall to discuss.
1. Video conferencing is more widely used in recent years in an effort to save on travel costs. It's best to always assume the microphones and the cameras are on. That means don?t do or say anything you don?t want on camera.
2. Mute your phone if you dial in from a public area, or if you need to multi-task during on a call. There is nothing worse than feeling like the person on the other end of the line is not engaged.
3. Refrain from having side conversations during participating on calls. It makes it difficult for those on the call to understand the dialogue if there is more than one conversation taking place in the conference room.
4. Avoid loud snacks, smacking of gum, slamming of office drawers, crying babies, barking dogs or deep down any noise that will be magnified and hinder communication with other participants.
5. Don't shout into the speakerphone. Today's high-definition phones are particularly sensitive and you may come across louder than you intend. And, if you decide to move the phone around the room, keep in mind that the audience on the other side will hear it.
1. Don?t use your speakerphone. If you assumed that using the speakerphone on a cell phone was something that only happens on reality TV, think again. It seems to be a growing trend among many cell phone users ? and an annoyance for anyone standing close by. During it's fine that you can work from just about anywhere now, don't make everyone else part of your work day.
If you in effect use your speakerphone for cell phone calls at work and have that stuck-up attitude about it, I?d love to be your boss?
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